Order & Payment
Q: What are your payment options?
A: We accept online payments by credit cards, debit cards, gift cards and PayPal. We accept bank transfers via Western Union.
Q: How to order?
A: After you picked favorite items, then, please click 'Buy it now' and enter your personal information as required. Then, click 'Confirm & check out'. More details please click here.
To order custom size costume please click here.
Q: Do you accept mail order?
A: No. We do not accept mail order to make sure we can manage every due at the time.
Q: I paid already, but the order status still showing 'waiting for payment', why?
A: Our billing department will check & confirm all orders & payments in weekdays (Monday to Friday) only, so if you made the order in weekends, please don't worry about it and just wait until Monday's order confirmation procedures.
Q: What can I do if I supply the wrong information like size and mailing address?
A: It's terrible, right? We often start making your costume within 2 days when we receive your payment. Once the project starts, the size can't change any more.
If you realize the size is wrong, please contact us as soon as possible. For the mailing address, please send us your order number, the new address to support@cosplayfu.com, our staff will update the information.
Q: How can I get coupons?
A: There are 2 types of coupons for all customers. If you are new to our website, we are afraid you can only get coupons after you made at least 1 order from us.
Coupon Type: get coupons (5 USD / 30 USD) after you completed & received an order from PartyDress.
Q: What are the coupon restrictions?
A: For the coupons, there are two types of PartyDress coupons.
1: If the condition is 'Purchase over $200, get $30 off', that means the order total price (not including shipping) is over US$200, then you can input the coupon code and get US$30 off from that single purchase.
2: If the condition is 'Purchase over $70, get $5 off', that means the order total price (not including shipping) is over US$70, then you can input the coupon code and get US$5 off from that single purchase.
* Every coupon can be used for once only; and a coupon will be expired after 3 months (after you activated the coupon code).
Q: How to use coupons?
A: You can use coupons whenever you want to. After you picked your favorite items, then, please click 'Buy it now' and enter your shipping information as required. Then, enter your coupon code into the blank under 'total price' and click 'use coupon' will be okay. Click here for Step-by-step guideline.
Shipping & Returns
Q: What are your shipping costs?
A: We offer free worldwide shipping for all the party dress on our site; we will ship by Standard shipping automatically, which will take about 20-30 days for the package travel from our office to your mailing address.
Q: How long will it take for orders to arrive?
A: It will take 15-20 working days to customize your party dress by professional dressmaker.
Also, it will take 20-30 days for the package travel from our office to your mailing address.
*All shipping information (including methods, cost) and the estimated delivered date range will be shown in order page, before payment. You can pay extra cost to upgrade shipping method there.
*Please remember to mark down the date (you need it) in the order form when you order it.
Q: How about the delivery time?
A: All of our products include free worldwide shipping. Estimated delivery time is between 20-30 days by Standard shipping automatically.
Q: What does 'one-time shipping' means?
A: All shipping fee PartyDress charged is the shipping fee for one-time shipping only.
*If the order is separated into 2 packages (not customer responsibility), the second delivery method will be changed to Standard shipping automatically. Customers can pay extra shipping fee to upgrade their second delivery method.
*If the order have to be sent twice (responsibility is on customer side), then customer will need to pay the shipping fee for the second delivery.
Q: If I find the party dress doesn't fit my body size, can I send it back for another one?
Frankly, we offer a refund when something happens including:
- We make a mistake. The size of your costume doesn't match the criteria you submit. Refund! No question asks.
- Quality problem.
Be sure you supply the right information of your body size before ordering the costume. If the options of default size (S, M, X, XL...etc) cannot match you, please
(1) Measure your body size
(2) Choose "Custom size"
(3) Submit the information.
Then we will tailor-make the costume according to your information. There is no extra fee for customized size party dress.
Q: I need to ship these to two different addresses. Can I combine them into one order to save on shipping?
A: Unfortunately, shipping is charged per package, so all orders going to a separate address must be placed separately and shipping must be charged for each one.
Q: What is your tax policy?
A: In order to minimize customers' costs, we will write a low value description on our shipment package; so that you do not need to pay extra tax.
Import Notice: Buyer is responsible for any import taxes charges (if any), at destination port. Buyer will be responsible for paying return shipping costs - for any shipment that is not accepted due to refusal to pay import fees. We can send your order with a low value invoice to help you avoid or reduce these costs, but it is not a guarantee.
PartyDress has no control over import charges and does not have responsibility for the package meeting local customs taxes. When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. You should contact your local customs office for further information because custom policies are different from country to country. If the package is subsequently returned to us, you will be responsible for the return shipping charges and the transaction fee of the total product purchase. Then the rest of the money will be refunded to you after we get the package back.
Q: Returns & Refunds.
A: Party dress is unable to be returned and exchanged.
We don't accept refunds for customize costume, our dressmaker will start customizing the dress for you within 2 days after receiving your payment, it's impossible to cancel an order. Please make a careful decision.
Click 'Refund & Return Policy' for all details.
Q: Why my package is delivered to the wrong address?
A: Please double confirm your shipping address left in "Order Confirmation Page" is correct. We will ONLY send packages to the address left in our Order Confirmation Page.
*PartyDress will NOT use other shipping addresses (including the shipping information left in CCNow's, WorldPay, Moneybookers, and Paypal order page), please make sure your mailing address in our Order Confirmation Page is correct after paid.
Q: Can I get refund if the package is delivered to the wrong address?
A: 1. PartyDress will ONLY able to proceed refund if we sent the package to the wrong shipping address (which means our package shipping address does not match the shipping address in PartyDress "Order Confirmation Page").
2. PartyDress will NOT able to proceed refund if we sent the package to the correct shipping address (which means our package shipping address match the shipping address in PartyDress "Order Confirmation Page").
Q: How to check delivery status?
A: Once we ship your package, we will send you a delivery notification email (including tracking link & tracking number) directly; or, you can simply click 'Track Order' to check your order delivery status.
Q: What is the refund & return procedure?
A: Please check the dress size you received, take few clear photos showing the size (chest, waist & hip, in cm) of that dress, and visit our Support Center, choose category 'Return & Refund' and submit the ticket with your order number, dress size received and attached with those photos. Then, we will help you directly.
*If we sent wrong size dress or items (compare to the order details) or defected items, we will responsible for it. If you order wrong size dress or items, and found it doesn't fit you or you don't like them, after received it, we are afraid we cannot issue refunds.
Q: For standard shipping, if the package weighs more than 2kg, we will upgrade to the shipping method to express.
A: *Since the 2kg is the maximum package weight for Standard Shipping, when the package was over 2kg,we will upgrade to shipping method to DHL/FedEx/EMS according to country and the actual shipping fee.
*With the change of the shipping method, the risk of custom & tax may be changed, but customer bears the same tax policy liability.
Other Questions
Q: CCNow told me that my order had been shipped. Why is there any tracking number for it?
A: After receiving your payment, we will mark shipped in CCNow. But that does not mean your package is shipped. It is just the order confirmation. All our party dress is tailor-made so the processing time will be longer. You can see processing time for each product in the product description.
Q: Can you take a commission?
A: Of course! We can take all the commission about party dress. Please contact us via support@cosplayfu.com for further information.
Party dress commissioning often takes 30 days to finish. So please place the order at least 2~3 weeks earlier before the party you plan to go.
Q: How about the price for commission?
A: Our price is very reasonable! It will depend on the dress design and the related materials. We guarantee to offer high quality tailor-made dress with the deepest discount. Please feel free to send us your design via support@cosplayfu.com and we will give you the quotation and reply as fast as possible (most likely within 24 hours).
Q: How to wear the dress?
A: Please refer to our photo when you first time try to wear the dress.
(i) If it is simple (e.g. one piece dress), then just wear it as normal;
(ii) If it has dress or skirt, please refer to the photo and check if you need to put a petticoat before you wear the dress or skirt;
Q: How to wash the dress?
A: Most of our dress are satin or lace, so you can simply take them to professional dry clean store after wearing them; or, you can wash them:
(1). Hand washes only, using warm water (or normal, just don't be so hot or cold) will be okay.
(2). For most of them, you can iron it (like ironing normal clothing) when they are dry.
(3). It will be better for you to wash them separately, because costumes' colors are always being sharp & bright (like red, yellow, purple, green, etc). So please wash them separately, because this type of colors may mix color with other clothes or dress.
Q: How to contact you?
A: Please feel free to contact us by submitting a ticket in our Support Center.
Q: Why my ticket has no reply for 2 days?
A: During weekends, PartyDress tailors, billing department, legal department, shipping department are all services closed; but we will provide limited Customer Support for replying customers' tickets about general issues. n_n
Q: How to add the product into my favorite list?
A: You can add the item on the favorite list anytime you want. After you picked the item, then click 'Buy it now', you will see there is a 'Add to favorite' button in shopping cart, you simply click it and login will be okay. Click here for step-by-step guideline.
